FAQ Nature Hotel

• The hotel complex offers numerous covered parking spaces in the underground garage – in summer, it ensures a cool vehicle space, and in winter, there’s no need for annoying ice scraping.
• In addition to the parking spaces in the underground garage, there are also plenty of outdoor parking areas available.
• For electric cars, there is an E-Parking zone with 4 charging stations (Wallbox), offering convenient payment via credit card and international roaming partners.
• Roof racks and trailers for mountain bikes can be securely stored with us during your stay.
• The clearance height of the underground garage is 2.12 meters.

Traveling by train is an especially attractive alternative, particularly in winter, as it takes you stress- and traffic-free to the Zillertal:

• The train runs from Munich, crossing the state border at Kufstein, to Jenbach station, which serves as the connection point to the Zillertal Railway.
• The Zillertal Railway operates almost every half hour and takes just about 30 minutes from Jenbach station to Kaltenbach/Stumm station.
• Our free shuttle service will pick you up from Kaltenbach station and bring you directly to our hotel. Please let us know in advance about your arrival time!

• Check-in is guaranteed from 16:00 on the arrival day.
• Early arrivals are, of course, possible. You are welcome to use our courtesy area (luggage storage) and the spa area free of charge.
• Especially in the winter season, if you arrive very early (until 09:00), our Vital Breakfast is also available for booking – please inform us in advance.
• If you want to go skiing on your arrival day, you can pick up your ski depot cards (from Sport Stock) at the hotel reception beforehand.
• On the day of departure, your booked room or apartment is available until 10:00. Afterward, you can still use the courtesy area (luggage storage) free of charge.

• You are welcome to store your travel luggage in our secure courtesy area and luggage storage.
• You also have the option to have your suitcases sent to us before your arrival – please inform us in advance if you choose this option.
• In addition to storing your luggage, there is also a shower available.
• The courtesy area is available to you on the arrival day in the context of an early check-in, and also with a later departure, free of charge.

• Our reception is staffed daily from 08:00 to 20:00.
• Arriving after 20:00 is, of course, possible. In this case, we kindly ask you to inform us of your planned arrival time when making the reservation.
• You can relax in our bar and lounge area with an open fireplace until 22:30 (on Wednesdays, the bar is closed from 20:00 onwards).
• For football fans, we offer Sky and DAZN channels in our lounge area. This service is only available to hotel guests!

• No, but you won’t go hungry here! Tyrolean delicacies, soups, or oven-fresh pizzas and Flammkuchen will satisfy your appetite. Available daily from 17:00 to 20:30 (closed on Wednesdays) in our hotel bar & lounge.
• As an aparthotel, we offer you the flexibility to enjoy your meals at your own pace.
• Additionally, you can dine at our partner hotel Hochzillertal (about 500 meters away) or visit excellent restaurants and Tyrolean inns in the Ziller Valley to experience the diversity of Tyrolean culture and cuisine.

• Daily bread roll service: Fresh rolls and a variety of baked goods can be conveniently ordered via the SuitePad in the apartment or at the reception. Orders must be placed by 16:00 the day before so we can pass them on to the bakery.
• Pick-up of regionally prepared baked goods: Available daily from 07:00 at the shop at the reception.
• Gluten-free products: We offer gluten-free options, especially for the Vital Breakfast. Please inform us ideally before your arrival.
• Special surprises: For birthdays or special occasions, we are happy to organize a birthday cake or other surprises, such as flowers or prosecco.

• For our culinary guests, we have ensured high-quality kitchen equipment in all the kitchens of the apartments, suites, and chalets in our aparthotel in the Ziller Valley. Because even on vacation, nothing should be missing!
• Fully equipped kitchens: With everything you need to prepare your favorite dishes – from stove and oven to state-of-the-art appliances.
• Baby-friendly equipment: We are happy to provide high-quality children’s and baby equipment upon request, including high chairs and other helpful items to make your family vacation in the Ziller Valley even more enjoyable.

Children of all ages are very welcome in the rooftop spa with pool at our nature hotel:

• Our infinity pool (indoor/outdoor) is heated year-round to 32°C and is perfect for the whole family.
• The SKY sauna made of pine wood is also accessible for children as a textile sauna and can be used as a family sauna.
• Rest areas and the natural garden with cuddle islands are also accessible for families.
• The sauna area is an adult area with an age restriction of 16 years (nudity area).
• Our wellness area is open daily from 07:00 to 21:00 to ensure a pleasant atmosphere for those seeking tranquility in quieter hours.
• The fitness area is available for teenagers aged 14 and above.

A perfect service for family holidays and long-term stays:

• The hotel has a dedicated laundry room with two washing machines, a dryer, and an ironing board, fully equipped with everything you need (washing powder, etc.).
• The laundry room is free for guest use.
• The washing machines are equipped with coin-operated machines and cost €1 per hour (with various washing programs).
• The use of the dryer and iron is free.